Privacy Policy
Last updated: 5 September 2026
At Shop Street 247, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, create an account, buy or sell items, communicate with other users, or otherwise use Shop Street 247.
1. Who We Are
Shop Street 247 is an online marketplace where people can buy and sell items.
For the purposes of applicable UK data protection law, the operator of Shop Street 247 is responsible for the personal information described in this Privacy Policy where we act as the data controller.
Business name: Shop Street 247
Email: support@shopstreet247.co.uk
2. Information We Collect
Depending on how you use Shop Street 247, we may collect information including:
- Your name and username
- Email address and telephone number
- Billing and delivery information
- Account and profile information
- Items you list, buy, sell, save or view
- Photographs and descriptions you upload
- Messages and communications sent through the platform
- Order and transaction information
- Reviews, ratings and feedback
- Customer support communications
- Information relating to disputes, refunds or Buyer Protection claims
- Device, browser, IP address and website usage information
- Cookie and similar technology information
Where identity or payment verification is required, additional information may be collected by us or our payment/verification providers.
3. Payment Information
Payments made through Shop Street 247 may be processed by third-party payment service providers.
Your payment provider may collect and process information such as card details, bank details, identity information and transaction information in accordance with its own privacy policy.
Shop Street 247 may receive information about the status and details of a transaction without necessarily receiving or storing your complete payment card details.
4. How We Use Your Information
We may use your personal information to:
- Create and manage your Shop Street 247 account
- Enable you to list, buy and sell items
- Process and manage marketplace transactions
- Facilitate seller payouts
- Provide messaging and marketplace features
- Provide Buyer Protection
- Handle complaints, disputes and refund requests
- Provide customer support
- Detect and prevent fraud, scams and misuse
- Protect the security of Shop Street 247 and its users
- Moderate listings and user activity
- Improve our website and services
- Send important account and transaction notifications
- Send marketing communications where permitted
- Meet our legal, regulatory, tax and accounting obligations
5. Our Legal Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may process your information because:
Contract — processing is necessary to provide services you have requested or perform our agreement with you.
Legitimate interests — processing is necessary for our legitimate business interests, such as maintaining and improving Shop Street 247, preventing fraud and protecting our marketplace.
Legal obligation — processing is necessary for us to comply with applicable law.
Consent — where required, we will ask for your consent, for example for certain cookies or marketing activities. You may withdraw your consent where applicable.
6. Sharing Your Information
We do not sell your personal information.
We may share information where necessary with:
- Other Shop Street 247 users when required to complete a transaction
- Payment and payout providers
- Delivery and courier providers where applicable
- Website hosting and technology providers
- Email and communications providers
- Analytics and security providers
- Identity and fraud-prevention providers
- Professional advisers
- Regulators, law enforcement agencies or other authorities where legally required
We only share information where there is an appropriate reason for doing so.
7. Information Shared Between Buyers and Sellers
When a transaction takes place, certain information may need to be shared between the buyer and seller so the order can be completed.
For example, a seller may need access to the buyer’s name and delivery information to dispatch an item.
Users must only use personal information obtained through Shop Street 247 for legitimate purposes connected with the transaction and must not misuse, sell or use that information for unsolicited marketing.
8. Messages
Messages sent through Shop Street 247 may be stored and, where appropriate and lawful, reviewed for purposes such as customer support, dispute resolution, fraud prevention, marketplace safety and enforcement of our Terms & Conditions.
9. Cookies
Shop Street 247 may use cookies and similar technologies to operate the website, remember preferences, understand how the website is used, improve our services and, where applicable, provide advertising.
Where required by law, we will obtain your consent before placing non-essential cookies on your device.
Please see our Cookie Policy for further information.
10. Marketing
Where permitted, we may send you information about Shop Street 247, new features, offers or promotions.
You can unsubscribe from marketing emails using the unsubscribe option included in those communications.
We may still send essential service communications relating to your account, security, purchases, sales or transactions.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, regulatory, tax, accounting, fraud-prevention and dispute-resolution obligations.
Different types of information may therefore be retained for different periods.
12. Security
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website or online service can guarantee absolute security.
Users are responsible for keeping their passwords and account credentials confidential.
13. International Transfers
Some service providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps where required by law to ensure that suitable safeguards are in place.
14. Your Privacy Rights
Depending on the circumstances and applicable UK data protection law, you may have rights relating to your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of certain processing
- Object to certain processing
- Request transfer of certain information
- Withdraw consent where processing relies on consent
- Complain about how your personal information is handled
Some rights are subject to legal conditions and exceptions.
To exercise your rights, please contact us using the details below.
15. Children’s Privacy
Shop Street 247 is not intended for use by anyone who does not meet the minimum age requirements stated in our Terms & Conditions.
We do not knowingly collect personal information from children contrary to applicable law.
16. Third-Party Websites
Shop Street 247 may contain links to websites operated by third parties.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Shop Street 247, our service providers, our business practices or applicable legal requirements.
The latest version will be published on this page together with the date it was last updated.
18. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
Shop Street 247
Email: [INSERT PRIVACY EMAIL]
Address: [INSERT BUSINESS ADDRESS]
You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.
Shop Street 247
Buy. Sell. Reuse.
